Terms and Conditions

Refund + Returns Policy

Please note that if you select untracked shipping for your order, then in the unlikely event that your parcel is misplaced by Australia Post we take no responsibility for the replacement of your parcel.

We don’t refund for change of mind, or for digital products.

If the product is not what you ordered, please contact us on books@robertwiles.com.au to discuss refund and exchange options.

Postage and Handling

*This only applies to physical products*

Information Press delivers Australia-wide, and internationally on request. Items are dispatched from our Office in Cooma, NSW, Australia.

All orders will be processed and dispatched within 1-3 working days. Tracking details will be emailed upon dispatch.

Both standard and express shipping options are available, and are automatically calculated at checkout based on your shipping address. Prices are calculated as per Australia Post pricing.

Please take care when filling out your postal address and full name at checkout, including first and last name, to prevent any postal delays.

If your order is placed after midday it will not be queued for processing until the following day.

Please note, if an order is returned to sender due to the goods not claimed within the courier’s required time frame or an incorrect address provided, there are two options:

• We can refund the order minus the original shipping charge and return to sender fee
• We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an ‘authority to leave’ is requested, Information Press cannot accept responsibility for missing packages.

What You Need to Know About Your Order

Once your order has been dispatched from our Office, please allow 2-6 business days in metro areas, and up to 10 business days in regional areas. For our international customers, please allow up to 14 business days.

Delivery times are an estimate only.

Problems with your order?

If you have not received your package within 10 business days (domestic) or 30 business days (international) of your expected delivery date, please contact us and we’ll investigate the matter.

INCORRECT ADDRESS – It is your responsibility to provide the correct postage address for your order. If the wrong postage address is provided, we will not refund your purchase or replace the goods.

ORDER DOES NOT ARRIVE – Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. Information Press is not responsible for fault of delivery by Australia Post. Please let us know, however we are not able to refund in these circumstances.